Smith Chevrolet

Needed a good used car for one of my daughters and Cody took great care of us with a perfect first car at a great price for her! And when we had a run away windshield wiper problem several days after we bought it our first call was to Cody and Smith Chevy took care of the problem on their dime. I highly recommend Smith Chevy to anyone looking for a quality vehicle at a good price!

My wife and I had the pleasure of working with Rose at Smith Chevrolet, and I must say, our experience was nothing short of exceptional. We had ordered a vehicle through Rose, but unfortunately, due to an unexpected accident, we needed a new vehicle urgently. Throughout this challenging time, Rose displayed outstanding customer service and understanding. She kept us informed at every step, making what could have been a stressful situation remarkably smooth. Her professionalism and empathy were truly commendable. What impressed us even more was the incredible gesture from the entire team at Smith's. Not only did they understand our situation, but they also voluntarily refunded our non-refundable deposit without us having to ask. This level of customer care is rare and greatly appreciated. Smith Chevrolet, under the guidance of Rose, has won our trust and loyalty. We wholeheartedly recommend them to anyone in search of a new Chevrolet. The combination of their friendly team, exceptional service, and genuine concern for their customers sets them apart. Thank you, Rose, and thank you, Smith's, for turning what could have been a stressful experience into one filled with gratitude and satisfaction. You have gained customers for life.

I was involved in an accident that totaled out my old truck. I seen a Silverado on Smith's website and set up a time to go look at it. Rose my salesperson was super amazing! She got the truck all cleaned up before I got there to test drive it. I purchased the truck today and she had it all washed up and ready for me to pick up. She kept me up to date and stayed in touch with me the whole time I was waiting for insurance. John the Finance manager was amazing to work with as well! I will definitely be purchasing future vehicles from Smith Chevrolet!

Kayla was amazing! She knew I had a terrible experience with another dealership and was extra attentive. If I called and she didn’t answer she would text me to let me know she would get back to me. She knew I was on a tight budget but still wanted something new AND all new vehicle come with sunroof which I didn’t want. She sold me the perfect car no sunroof and working on learning all about my new car. She also didn’t just sell me the vehicle and dump me! If I have any questions I feel confident that I can contact her anytime!

My mom has been taking her 2018 durmax to smith chevy since she bought it. Recently we had them do a basic oil change a few months ago. Shortly after she started noticing oil stains in the drive way, she took it back and had them look it over and they said it was fine and that they tighten some stuff and it was good to go ($110) two weeks later she continued to see oil stains appearing in the drive way. I crawled under the pickup and it was leaking bad from the oil filter. Back again to smith chevy for a simple oil change. Smith chevy agreed and said the filter was leaking had them do an oil change and replace the filter. Thinking maybe because of all the trouble she could get that oil change done and not have to pay another 100 plus dollars! (We were wrong bill was another 110 dollars) Now for that basic oil change we are up to 300 plus dollars and lots of time wasted. But the part that made me write this lengthy review was when we got in the pickup I noticed 4 oil smudge stains on the headliner which is tan. And that was the straw that broke the camels back. Very upset with smith chevy and will not be using them to service her pickup & I don't recommend anyone using the service department. Grease monkeys that have no clue how to tighten an oil filter properly! Thanks for reading.

Kayla was a stud and knew everything there was to know about the truck we purchased and took the time to show me around the dealership and the truck and explained everything thoroughly and even brought me a cheeseburger! Jeremy explained all the warranty options and was very kind and knowledgeable. Thank you all it was the best dealership experience I have had truthfully.

I initially scheduled my visit for a recall, and was told would take a few hours for the recall fix. I left my car there on Friday morning and also told them to get my transmission service and “check” the coolant. They did not call me, kept my car all weekend and did not fix the recall, I highly doubt they did anything with my coolant and bluntly said they flushed it. The level of one of the reservoirs (Volt has multiple reservoirs) that was low when I gave them, was the same level, but charged me for the entire coolant service, I highly doubt if they even touched it! When I reached there on Monday (there shuttle service is good, I will give them that), they had no clue that the car was there for a recall and told me I need to schedule this again and they need order parts for this recall! Not sure what was the initial schedule that I did was for?? They went on and kept my car for the entire weekend to just replace transmission fluid?? Dishonesty level 10/10! This is the very reason why people hate dealerships!